12. CANCELLATION OF ORDERS

Customers should contact Food & Beverage as soon as possible if they wish to cancel an order. Once an order has been prepared, dispatched or delivered to the courier/delivery driver, cancellation may no longer be possible.

Food & Beverage may cancel an order where products are unavailable, payment is unsuccessful, age verification cannot be completed, delivery cannot legally be completed, or there is suspected fraud or misuse.

Any amount due following a permitted cancellation will be handled in accordance with the Refund and Account Credit Policy. Nothing in this section limits any cancellation rights that cannot lawfully be excluded under applicable South African law.

13. REFUNDS AND ACCOUNT CREDITS

Food & Beverage’s preferred method of resolving eligible refunds is through an account credit. Where a refund is approved and where permitted by applicable law, the approved amount will normally be credited to the customer’s Food & Beverage account rather than paid directly to the customer’s bank account or in cash.

Account credits may be used toward future purchases made through the Food & Beverage website, subject to these Terms and Conditions. Account credits are not transferable between customers and may not be exchanged for cash, except where applicable law requires otherwise.

Examples of circumstances where an account credit may be considered include:

• an item paid for but unavailable;

• an incorrect item supplied;

• an item missing from an order;

• an order cancelled by Food & Beverage after payment;

• an approved delivery-related adjustment; or

• another situation where Food & Beverage determines that an account credit is appropriate.

Customers must report missing, incorrect, damaged or defective products as soon as reasonably possible after delivery and provide sufficient information or evidence to allow Food & Beverage to investigate the complaint.

Nothing in this Refund Policy is intended to exclude, restrict or waive any consumer right or remedy that is required by the Consumer Protection Act or any other applicable law. Where applicable law requires a refund or another remedy, Food & Beverage will comply with that legal requirement.

14. DAMAGED, INCORRECT OR MISSING PRODUCTS

Customers should inspect their order upon delivery. If an item is missing, damaged or incorrect, the customer should contact Food & Beverage as soon as reasonably possible. Food & Beverage may request photographs, order information, delivery information or other reasonable evidence to investigate the complaint.

Depending on the circumstances, Food & Beverage may provide an appropriate remedy, which may include replacement, account credit or another remedy required by applicable law.

15. CONSUMER RIGHTS

Nothing in these Terms and Conditions is intended to remove or reduce rights provided to consumers under South African law.

Where the Consumer Protection Act, Electronic Communications and Transactions Act, liquor legislation, POPIA or any other applicable legislation provides a consumer with a right or remedy, that right or remedy remains applicable.

16. PRIVACY AND PERSONAL INFORMATION

Food & Beverage may collect and process personal information necessary to operate the website and provide its services.

This may include information such as:

• name and surname;

• telephone number;

• email address;

• delivery address;

• order information;

• payment-related information;

• account information; and

• information required for age verification where legally permitted or required.

Personal information will be processed in accordance with applicable South African privacy legislation, including the Protection of Personal Information Act (POPIA).

Customers should read the Food & Beverage Privacy Policy for detailed information regarding the collection, use, storage and protection of personal information.

17. ELECTRONIC COMMUNICATIONS

By using the website or placing an order, customers agree that Food & Beverage may communicate with them electronically regarding:

• order confirmations;

• payment confirmations;

• delivery updates;

• account information;

• customer service matters; and

• other communications necessary to provide the requested service.

Marketing communications will be handled in accordance with applicable law and the customer’s applicable communication preferences.

18. WEBSITE AVAILABILITY

Food & Beverage will make reasonable efforts to keep the website available and functioning.

However, the website may occasionally be unavailable because of:

• maintenance;

• technical problems;

• hosting problems;

• internet failures;

• security incidents;

• software updates; or

• circumstances outside Food & Beverage’s reasonable control.

Food & Beverage does not guarantee uninterrupted access to the website.

19. PROHIBITED USE

Customers may not use the website:

• for fraudulent purposes;

• to place fraudulent orders;

• to impersonate another person;

• to provide false information;

• to attempt to obtain alcohol for a person under 18;

• to interfere with the website;

• to introduce malicious software;

• to gain unauthorised access to systems or accounts; or

• for any unlawful purpose. Food & Beverage reserves the right to suspend or terminate access where these Terms are breached.

20. INTELLECTUAL PROPERTY

Unless otherwise stated, the content of the Food & Beverage website, including its branding, logos, text, graphics, photographs, design and other materials, is owned by or licensed to Food & Beverage.

Customers may not reproduce, copy, distribute, modify or commercially exploit website content without prior written permission.